The green formula dispenser on the go-9158-1, a versatile and practical solution for parents on the move. Crafted from safe PP material and BPA-free, it ensures the safety of your baby's formula or food. Its strengthened sealed design, featuring a buckle design and silicone sealing ring inner lid, guarantees airtightness to preserve freshness.
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FAQ
1. There is a quality problem and you want to return it for
reissue?
Please contact customer service to discuss solving this problem.
2. Want a refund?
Please contact customer service to discuss solving this problem.
3. How long is the shelf life?
The warranty period for breast pumps is one year.
4. What should I do if some accessories are not for sale?
We sincerely apologize for the missing parts. If you require
them, we can arrange to have them shipped from China, but please
note that this may take at least 30 days. If this timeframe is
acceptable to you, please let us know, and we will proceed
accordingly. However, if you are unable to wait, please contact
our customer service team to arrange a partial refund.
5.The suction power is too low and you can't suck milk?
a.Diaphragm bending eformation; b.Parts such as conduit are
loose, please reassemble; c.After the cleanning of tubing, there
are water droplets inside, and the pump will inhale and affect
the suction when the pump is working. We care deeply about the
shopping experience of our customers and will be responsible for
all quality issues.
6. Want to return for a refund due to non-quality issues?
I'm very sorry for the bad experience. Could you please send us
the pictures of the item and the picture of the label on it? If
there are two labels on the package, please tear off the upper
white one and take a picture of the gray label and send it to us
additionally?
7. Received the wrong item?
We are very sorry that you have received the wrong item.Could
you please send us the pictures of the item and the picture of
the label on it? If there are two labels on the package, please
tear off the upper white one and take a picture of the gray
label and send it to us additionally?
8. Are there suitable chargers and USB cables?
Unfortunately, we do not sell chargers for our products.
However, you can easily find suitable chargers in other stores.
You will need a USB cable with a DC 5.5*2.1mm connector, with a
power output of either 1A or 2A.
9.What should I do if there is reflux?
The main reasons of milk backflow are as follows: a.Diaphragm,
duckbill valve or air tube is deformed or not installed
properly. b. Incomplete drying of parts after cleaning resulted
in water vapor being sucked into the motor. Please check the
above issues and operate correctly.
10.How to clean? What to do if there is scale?
Cleaning Guide: a. Motor, USB line, Bottle stand, AC adaptor,
Connector: Can not be washed or disinfected, if the surface is
dirty, clean it with a soft cloth. b. Upper cover, Cylinder, Air
tube: It is recommended not to wash these, if they are dirty,
just rinse in water. And they must be dried out them before
using. c. Pump body, Bottle, Bottle cover, Screw cover: These
are made of plastic and can be rinsed or washed in dishwasher
(temperature cannot exceed 100°℃). After cleaning, you can
disinfect these by steam sterilizer, ultraviolet sterilizer,
microwave oven, or boiling water. d. Flange, Nipple, Silicone
duckbill valve, Silicone ring: These are made of silicone, and
they are fragile.
11.What should I do if it’s leaked?
Could you please provide us with a detailed description of where
the leakage is occurring so that we can address the issue
appropriately? If possible, could you also send us a few photos?
Your feedback is highly valued, and our service team will
provide you with a detailed response as soon as possible.
12.Want to check your logistics tracking number?
a.Diaphragm bending eformation; b. Parts such as conduit are
loose, please reassemble; c. After the cleanning of tubing,
there are water droplets inside, and the pump will inhale and
affect the suction when the pump is working. We care deeply
about the shopping experience of our customers and will be
responsible for all quality issues.
13.What should I do if there is scale on the bottle warmer?
1.Unplug the bottle warmer and make sure it cooling down before
cleaning 2. Do not immerse the working base into water for
cleaning. 3. It is recommended to use distilled water to prevent
scale. 4. Mix 10g citric acid cleaner or 1.7oz of white vinegar
with 100mL/3.4oz cold water to descale the bottle warmer. Use
STERILIZING FUNCTION for 3 minutes to complete the descaling.
Use acetic acid to descale the bottle warmer only.
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